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Technical Support Engineer II

Category: IT
Multilingual

Location: Dublin, Ireland

Job type: Permanent, Fulltime




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We are looking for a German speaking Senior Technical Support Engineer (TSE) for our client, one of the fastest-growing enterprise companies in the world for their Dublin Office.

How Will You Contribute?

As Support Engineers, you utilize your deep technical expertise to tackle technical problems. Successful Support Engineers will be able to build strong networks across different departments in the company.

  • Dedicatedly seek to understand customer expectations.
  • Answer and resolve support cases across all severity levels.
  • Champion and track customer issues using our ticket tracking system.
  • Own all customer facing communications, ensuring the message is concise and professional.
  • Share and document knowledge via FAQ / KB articles, which can be internal or customer facing.
  • Develop junior support engineers through training, and coaching.
  • Champion multiple projects/support cases simultaneously.
  • Champion customer issues internally, and represent the company externally.
  • Lead large multi participant customer calls, including hot critical issues.
  • As TSE II, you normally receive little instruction on day-to-day work, general instructions on new assignments.

What Do You Need to Bring to The Team?

  • Minimum five years of experience in customer-facing, technical support work.
  • Authority multiple technologies.
  • Proven ability to resolve customer problems, and issues utilizing appropriate internal and external resources.
  • Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment.
  • Experience in supporting both hardware, and software products.
  • Ability to triage issues, and raise them to appropriate engineering groups as necessary.
  • Authoritative knowledge of technologies such as operating systems (Solaris, LINUX, Windows, VMware), LANs & WANs, and storage area networks.
  • Knowledge, and ability to fix Networking, Replication, Performance and Space issues.
  • Demonstration of domain expertise in one or more of the following: NFS, S3, SMB, LDAP, IPv6.
  • Willing and able to work in an open office, team environment.
  • Three or more years of experience in a Technical Support Environment.

Great opportunities for your development and career growth.

Salary: 60-65K

An assortment of learning options available to all employees, including workshops on leadership, management, career development and more!

Popular Perks

Great vacation policy, free lunches, meditation rooms, free yoga classes and employee resource groups to encourage all employees to maintain mind and body wellness.

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Position: Technical Support Engineer II

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