Job offer

Location: Barcelona

Responsibilities

Contact Management

• Provide first class customer satisfaction at all times and do whatever is necessary to support our customer.
• Handle incoming customer contacts (via telephone, e-mail, chat or any other means – like Social media), log call details onto call tracking systems and perform call follow ups according to procedures.
• Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures.
• Ensure correct presentation of the customer’s corporate and brand images in all interactions.

Knowledge Management

• Attend all trainings and certify at Online Academy to prove expertise and understanding of all topics relevant to the service.
• Provide pro-active feedback to team leaders regarding new solutions, potential escalations or service issues in order to pro-actively find solutions in cooperation with the company.
• Enrich and localize the knowledge database from new incoming contacts.

Requirements

• Self motivated
• Team player
• Active listening skills
• Supportive person
• Outgoing and open minded

Apply now