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Job offer

Sports Customer Service Representative – German Speaking

Category: Customer Service

Location: Spain

Job type: Permanent, Fulltime




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Location: Barcelona

Responsibilities

Contact Management

  • Provide first class customer satisfaction at all times and do whatever is necessary to support our customer.
  • Handle incoming customer contacts (via telephone, e-mail, chat or any other means – like Social media), log call details onto call tracking systems and perform call follow ups according to procedures.
  • Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures.
  • Ensure correct presentation of the customer’s corporate and brand images in all interactions.

Knowledge Management

  • Attend all trainings and certify at Online Academy to prove expertise and understanding of all topics relevant to the service.
  • Provide pro-active feedback to team leaders regarding new solutions, potential escalations or service issues in order to pro-actively find solutions in cooperation with the company.
  • Enrich and localize the knowledge database from new incoming contacts.

Requirements

  • Self motivated
  • Team player
  • Active listening skills
  • Supportive person
  • Outgoing and open minded

Apply now

 

Position: Sports Customer Service Representative – German Speaking

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