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Job offer

Helpline Officer (German Market)

Category: Insurance
Multilingual

Location: Ireland

Job type: Permanent, Fulltime




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Key Responsibilities

Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention. Commit to the department's service standards, including a 24 hours turnaround for all written communication and a target call abandon rate of 2%

Develop extensive and sound product knowledge in order to provide timely and accurate

information to our clients. Assist our in-house medical team in coordinating client's hospital admissions, evacuations, repatriations and other cases as required. Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases

Work within our rotating shift patterns including night shifts and weekend work.

Helpline employees receive a 30% shift allowance in addition to the base salary

Experience Required

  • Experience in a customer focused role, in a an administrative capacity
  • Previous experience in call centre environment would be beneficial
  • Experience working in pressurized environment with tight deadlines
  • Strong Knowledge of Microsoft Office (Excel, Word)

Essential Requirements

  • Applicants must be flexible to work within our rotating shift patterns
  • Valid EU work permit with the ability to work full time year round
  • Fluency in German & English

Behavioural Competencies

  • Customer focused
  • Strong communication (verbal & written)
  • Ability to work effectively within a team environment
  • Honesty and Integrity
  • Ability to work under pressure
  • Results driven and solution oriented

The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies

Apply now

 

Position: Helpline Officer (German Market)

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