Job offer
Dutch Speaking Technical Support Administrator
We are looking for a Dutch speaking Technical Support administrator for our client, a leading international IT company in Ireland.
Responsibilities:
- Respond to all customers enquires within given timescales, efficiently and effectively
- Deal with inbound / outbound calls – emails - fax correspondence as required/requested
- Research, resolve, and respond to questions received in accordance with set policies and procedures
- Maintain and update customer and internal information
- Enter and retrieve information into local logging systems
- To take personal ownership of each and every customer until complete resolution of their case.
- Provide an accurate and thorough solution to the end user issue and case
- Research and supply information in order to propose solutions for customers
- Within a timeframe develop your skills to troubleshoot
- PC hardware and software problems
- Software installations and upgrades
- Provide first level of support for network, server and security
- Use the knowledge base provided to guide you with technical step by step solutions
- Recognise when a problem or query should be transferred to another department or a more senior member of staff
- Communication of problem status to the end user
- Participate in team projects that enhance the quality of the help desk service level, and promote technical and career growth
- To contribute to the development of the team
Required Skills:
- Have excellent communication skills
- Fluency in Dutch and very good English
- Schedule adherence and excellent timekeeping skills essential
- Strong typing skills essential
- Practice empathic listening skills
- Have the ability to handle many calls for long periods
- Have the ability to provide consistent, positive customer service
- Identifies customer needs, manages expectations, and defines appropriate next steps in a logical and efficient manner.
- Proactively solves customer problems
- Willingness to adapt to business needs
- Ability to work in a face paced environment
- Ability to work on own initiative and under pressure in order to achieve deadlines
- Ability to multitask between telephone support & written support.
- Interest in developing own IT knowledge