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German Business Travel Consultant

Kategorie: Multilingual
Customer Service

Land: Irland, Ireland

Anstellungsart: unbefristet, Vollzeit




Jetzt bewerben!

We are currently looking for German speaking Business Travel Consultants for our client, a Global Travel Company in Dublin.

Join one of the world’s leading Business Travel organisations, working from their new Business Travel Centre in Dublin. You will deliver high-touch customer care to business travelers embarking on worldwide travel, finding solutions for flights, hotels, and train-travel and beyond before and during their business trips. Your help will ensure they fly with ease, arrive fresh for meetings and get back home on time for their family and friends.

Language/Communication:

     

    • Excellent written and oral communications skills in English and German– role will require inbound, outbound (callbacks), and email communications.
    • Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency.
    • Strong listening skills: active listening; able to appreciate the context of the business traveler’s experience
    • Ability to develop valuable and long-lasting relationships with business customers
    • Required Skills:
    • Passion for travel / experience with travel
    • Solutions mindset to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer
    • Ability to anticipate customer needs and display empathy, proactive recommendations & urgency.
    • Polished delivery: ability to communicate in a structured and effective manner
    • Quick learner: ability to ramp up quickly and act on feedback constructively
    • De-escalate customer situations: manage customer expectations and follow-up on customer commitments
    • Passion for service, one call resolution and tailoring the solution for the caller
    • Fast typing and computer navigation skills (e.g., Web applications, shared folders, operating system Windows, 35 WPM)
    • Proficiency in a multi-system environment and ability to multi-task
    • Experience, Education, and Certification:
    • GDS experience (Amadeus (preferred), Galileo, Sabre, Worldspan, Apollo or other industry-recognized platform) (required )
    • High school degree or equivalent (required)
    • Two years of customer sales and service experience (required)
    • Two years Corporate or Leisure travel industry experience with international booking experience (preferred)
    • Experience and success in telemarketing/ sales (preferred)

     

Attractive salary and excellent benefits including pension and life assurance

 

Relocation allowance.

 

 

Jetzt bewerben

 

Stelle: German Business Travel Consultant

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